Returns & Exchanges
At HED Cycling, we are committed to providing high-performance equipment that meets your expectations; if you are not satisfied with your purchase, you may return unused items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your unused items in their original packaging, ensuring that all wheel accessories, manuals, and protective padding are included.
Affix Shipping Label
Print the provided prepaid shipping label or use your preferred carrier to send the package to our Minnesota headquarters, clearly marking the RMA number on the box.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing